The Zero-Click Retail Health Index is a real-time scorecard that Infocepts built for a global luxury retailer with 30+ stores in 18 countries. It tracks sales, purchases, customer traffic and user behavior against targets, streams insights to 70+ TV screens, and serves more than 1,000 employees with sub-second response times.
Covid-19 cut customer traffic sharply for most global retailers. Under uncertain conditions and tighter regulation, this retailer wanted real-time sales visibility to help store and corporate teams make better decisions, stay motivated and improve the in-store customer experience.
Its BI estate produced more than 10,000 reports. Users had to check several dashboards to find what they needed, and the insights arrived too late to act on. Adoption was low, sales opportunities were missed, and employee engagement suffered.
Infocepts designed and built a single scorecard that shows the organization’s live operating pulse. It runs 24×7 across all company locations and stores, and it streams live on 70+ TV screens in divisional offices and stores, so teams see results without opening a tool.
The scorecard includes real-time and historical cards covering:
A live leaderboard and real-time notifications show how brands, stores, categories and sales associates are performing. Senior executives can also broadcast messages to staff, such as recognizing high-performing stores in real time.
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Global Head, Data & AI, Leading Luxury Retailer
The client is one of the world’s leading luxury retailers, with 30+ stores in 18 countries and a portfolio of 700+ global brands.
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