46%

Growth in Account Expansion

67%

Improvement in Customer Sentiment Scores

81%

Enhancement in User Experience Efficiency

72%

Increase in Survey Response Rates

This customer experience dashboard turns survey responses into one view of customer sentiment across markets, accounts, and projects. Word clouds and sunburst charts show recurring themes and score gaps. Customer experience and account teams use it to decide where to improve first. Infocepts built it on Power BI.

What problem did this dashboard by Infocepts solve for the customer experience team?

Survey feedback is easy to collect and hard to act on. Open ended comments pile up in spreadsheets, and one average score hides weak spots. Infocepts built a dashboard that turns responses into sentiment, engagement, execution, and value scores. Natural language processing from our artificial intelligence services can read the open text.

What does the customer experience survey dashboard track?

It tracks customer sentiment across markets, accounts, and projects. Word clouds show the themes customers mention most. Sunburst charts break engagement, execution, and value scores down by account or project. Comparing scores side by side shows where execution or value perception lags, instead of relying on a single averaged satisfaction number.

Who uses customer experience dashboards in customer facing teams and how?

Customer experience teams read the themes and scores to decide which issues to fix first. Account managers use account level scores to prepare for conversations and spot weak relationships. Delivery teams use execution and value scores to see which projects need attention and where to put resources. Each group acts on feedback, not only collects it.

What business impact did the customer experience team see after rollout?

Reported results include 46% growth in account expansion and a 67% improvement in customer sentiment scores. It also reports an 81% gain in user experience efficiency and a 72% increase in survey response rates. These are the results shown for the customer experience team after rollout.

Key metrics: customer sentiment scores, engagement score, execution score, value score, recurring themes, survey response rate, and account expansion.

See the related customer sentiment analysis dashboard, or read our case studies.

Want a customer experience dashboard for your survey data? Talk to our team about what to track and how to build it.

Frequently asked questions

Score each response on a few consistent dimensions, such as engagement, execution, and value, then compare them by market, account, and project. Pair the scores with the themes in open comments. A single satisfaction average hides where service is slipping, so always read the breakdown.

A sunburst chart layers a score from the whole down to its parts. Here it breaks engagement, execution, and value scores down by account or project. Readers can see at a glance which segment pulls a score down, then compare it with the rest.

A word cloud surfaces the terms customers mention most often. That turns a spreadsheet of open ended comments into recurring themes a team can scan quickly. It points to topics worth a closer read. It does not replace reading the comments behind the biggest words.

Start with the survey responses already collected and decide which scores and themes matter to each team. Then design views around how account and delivery teams read feedback, so the first screen answers their first question. Infocepts does this design work through data product design.

No. It sits on top of survey data you already collect, as an analysis and visualization layer. The survey tool still gathers responses. The dashboard turns them into sentiment, engagement, and value views that customer experience, account, and delivery teams can act on.

The dashboard reads one body of feedback: survey sentiment by market, account, and project. Decision360 is a fully managed Infocepts analytics platform for business users. It delivers automated insights, NLP driven data search, data stories, and real time business alerts across the business.